About Us

Our Team

Audrey Zabin - Founder of Audrey Zabin & Associates and AZA Care Management and Home Care

Audrey Zabin — Founder – M.Ed, LSW, CMC

Audrey Zabin is the founder of Audrey Zabin & Associates and AZA Care Management and Home Care (AZA). The firm was established in 1994 and it is now widely known as the premier Care Management and Aging Life Care Management practice in Massachusetts and beyond.

Audrey supervises and manages this active Care Management practice with a hands-on-approach. She brings over two decades of Care Management experience to her practice and is a lifelong advocate for elders and those with physical and mental health challenges. Audrey has dedicated her career to finding the best ways to manage her varied clientele, with superb guidance and knowledge of the field, and achieving  optimum results for their particular needs.

Audrey graduated from Harvard University with a Master’s Degree in Education and Counseling (M.Ed.) and is both a Licensed Social Worker (LSW) and a Certified Care Manager (CMC).

Her work experience incorporates several care settings. She began working as a Nursing Home Ombudsman, then became a licensed mental health clinician for nursing homes and also served as a legal Guardian for several Wards. This background led to her passion for Care Management where she has concentrated in the areas mental illness, dementia and aging, among others.

Audrey serves as a consultant to both The Pavillion and the Geriatric Psychiatry Units at McLean Hospital, an affiliate of Massachusetts General Hospital and Harvard Medical School. At McLean, she provides support and advice to patients and families who are struggling with issues surrounding mental health, Alzheimer’s disease and related dementias.

Audrey is recognized as a national leader in the field of Care Management and has authored several publications. She is a frequent guest lecturer at many organizations and Universities including: Harvard Medical School, Brown University, the Alzheimer’s Association of Eastern Massachusetts, the Aging Life Care Association (ALCA – formally the National Association of Professional Geriatric Care Managers), Massachusetts Home Care Alliance and the Massachusetts Assisted Living Association. In 2007 Ms. Zabin was recognized as the Outstanding Chapter Member from the New England Geriatric Care Managers Association (now ALCA). In September of 2009 she was featured in the New York Times Business Section article entitled “When Elder Care Problems Escalate, You Can Hire an Expert.”

Audrey’s professional affiliations include: The National Association of Social Workers, The American Society on Aging, The National Council on Aging and is a Fellow of the Aging Life Care Association, where she has served in several leadership positions as a Committee Chair and on the Board of Directors.

The Care Management division of the practice employs experienced Master’s level Care Managers and experts in mental health and family dynamics. Every member of Audrey’s team shares her dedication to delivering individualized support and ascribe to her high standard of ethics.

All of the Care Managers below are accomplished, devoted and compassionate individuals who are committed to improving the quality of life for our Clients and their families.

Peter S. Belson
Peter S. BelsonMSW, LICSW
Cathleen Callahan
Cathleen CallahanMSW, M.S., LCSW
Mary Lou Masterpole
Mary Lou MasterpoleMSW, LICSW, ACSW, C-ASWCM
Lorraine Côté
Lorraine Côté R.N.
Joshua Ritz
Joshua RitzR.N.
LuAnn Shine
LuAnn ShineMA., CDP, CMC
Compassionate Care. Unparalleled Results.